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Careers

 

 

Available Openings

857.263.3073
hello@livethatch.com

  • Operations Associate +

    About Thatch

    Thatch is an ever-evolving hospitality management company that specializes in the marketing and operation of short-term rentals, hotel alternatives and co-living units in Boston. It is an exciting time for us as we are in the midst of acquisitions and renovations that have us well-positioned to be a leader in our markets as the pandemic nears its end and travel to Boston picks back up. We share an office in the South End with our sister company, Boston Real Estate Collaborative, who handles all our development and property management, making Thatch the only vertically integrated company of our kind in Boston. Our hospitality portfolio consists of over 100 furnished units and rooms (and growing) dedicated to nightly, weekly or monthly stays, which we market through platforms like Airbnb, VRBO, Booking.com and Furnished Finder, among others. We have a laid back but energetic office environment and as a small business each team member plays an important role in our culture and success.

    About the job

    The Operations Associate position is an entry-level opportunity in the hospitality industry for someone who enjoys a mix of hands-on logistical, operational and customer service work. Your ultimate goal is to ensure guest satisfaction by helping to uphold our brand standards and SOPs (standard operating procedures). Your day will consist of visiting and inspecting properties, interacting with guests, problem solving, and working with team members to manage the cleaning, inventory and quality control of our portfolio. Each day in this position will be different – challenging, interesting, sometimes hectic, but never boring. The Thatch team has a “do whatever it takes mentality” and although we have specific roles and core job requirements, the people who thrive with Thatch are the ones who embrace this mentality and put in the extra time to go above and beyond.

    The core job requirements for an Operations Associate include: :

    • Uphold Thatch’s Brand Standards and guest satisfaction by assisting in the management of the cleaning, inventory and quality control SOPs.
    • Be a first-responder on-site to assess problems and help solve them, either personally or by bringing in other team members.
    • Deliver inventory and supplies from central storage to properties and ensure that central and property storage is clean, organized and adequately stocked.
    • Use our property management software to input tasks/work orders and track progress through completion.
    • Communicate with guests on-site or via phone/email to resolve problems and ensure guest satisfaction.
    • Assist with inventory management and monthly reconciliation reports.
    • Assist with quality control inspections at each property and track success and areas for improvement.
    • Help develop new SOPs using your first-hand experience to improve our operations and ultimately our guests’ satisfaction.

    Important Attributes:

    • Organized, driven and able to multi-task.
    • Enjoys working outside of an office setting and interacting with people.
    • Self-starter, does not need constant supervision.
    • Personable, easy going and works well with others.
    • Organized, resourceful and good problem-solving abilities.
    • Interested in a career in hospitality, customer service or operations.
    • Willing to take work home, work weekends and put in the extra hours as needed.

    Training Required and Provided by Thatch:

    • Property Management Software Webinars (Streamline, PropertyWare, EzCare & Breezeway) as well as on the job training.

    Compensation, Benefits, Performance Reviews and Work Schedule:

    • $40,000-$45,000 gross base annual salary, commensurate with experience and qualifications.
    •Performance bonuses up to 10% of base salary are paid to those who regularly excel in their role and as an overall team member of Thatch. Bonuses are earned, not guaranteed.
    • Semi-annual reviews will be conducted to review performance.
    •$365 per month of after-tax stipend for health and dental premiums and other qualified expenses.
    • After 12 months of tenure, employees are eligible for Thatch’s 401k plan. This plan fully matches any contributions you make up to 3% of your base pay and matches half of any additional contributions you make up to 5% of your base pay.
    • Twelve days of combined vacation and sick paid time off.
    • All Federal Holidays off.
    •Work schedule: Monday through Friday.
    •Official job review at 3, 6, and 12 months.

    If interested, and would like to apply, please send a cover letter and a copy of your resume to Will Hearty, Ops Manager at whearty@livethatch.com

  • Reservationist and Leasing Assistant +

    About Thatch

    Thatch is an ever-evolving hospitality management company that specializes in the marketing and operation of short-term rentals, hotel alternatives and co-living units in Boston. It is an exciting time for us as we are in the midst of acquisitions and renovations that have us well-positioned to be a leader in our markets as the pandemic nears its end and travel to Boston picks back up. We share an office in the South End with our sister company, Boston Real Estate Collaborative, who handles all our development and property management, making Thatch the only vertically integrated company of our kind in Boston. Our hospitality portfolio consists of over 100 furnished units and rooms (and growing) dedicated to nightly, weekly or monthly stays, which we market through platforms like Airbnb, VRBO, Booking.com and Furnished Finder, among others. We have a laid back but energetic office environment and as a small business each team member plays an important role in our culture and success.

    About the job

    This position is an entry-level opportunity for someone who enjoys a mix of administrative work – answering phone calls, emails and managing reservations – as well as working with customers to ensure their experience with Thatch is great from inquiry to check-out. As mentioned, the position will be heavily focused on responding to phone and email inquiries, managing reservations and calendars in our property management software and online listing platforms (Airbnb, Booking.com, etc) and helping our Operations Managers however they can. Thatch is a team with a “do whatever it takes mentality” and although we have specific roles and core job requirements, the people who thrive with Thatch are the ones who embrace this mentality and put in the extra time to go above and beyond.

    The core job requirements for an Operations Associate include: :

    •Be the first point of contact for prospective tenants and guests; respond to reservation inquiries via email and phone; provide quotes and rates; have full knowledge of the portfolio to cross sell rooms and units whenever possible.
    • Use our property management software to input stays, track occupancy and revenue.
    •Help manage our online listings on Airbnb, Booking.com, Expedia, Zillow, Craigslist and other platforms to keep them accurate, up to date and fresh, driving leads/inquiries and conversions.
    •Assist with quality control inspections at the properties.
    •Respond to customer service issues via phone, text, email or in person, if necessary.
    •Use your knowledge and experience that you gain on the job to make suggestions and provide insight that can help us improve what we do.
    •Assist with general oversight of the properties including identifying problems and opportunities and taking an active role in addressing or taking advantage of them, respectively.


    Important Attributes:

    • Multi-tasker and task-oriented.
    • Enjoys administrative work and talking to people.
    • Self-starter, does not need constant supervision.
    • Personable, easy going and works well with others.
    • Organized, resourceful and good problem-solving abilities.
    • Interested in a career in hospitality, customer service or sales.
    • Willing to take work home, work weekends and put in the extra hours to excel. Work from home options are available for some hours, but not all hours.

    Training Required and Provided by Thatch:

    • Property Management Software Webinars (Streamline, PropertyWare, EzCare & Breezeway) as well as on the job training.
    • Training to use Airbnb, booking.com and other online listing platforms.

    Compensation, Benefits, Performance Reviews and Work Schedule:

    • $40,000-$45,000 gross base annual salary, commensurate with experience and qualifications.
    •Performance bonuses up to 10% of base salary are paid to those who regularly excel in their role and as an overall team member of Thatch. Bonuses are earned, not guaranteed.
    • Semi-annual reviews will be conducted to review performance.
    •$365 per month of after-tax stipend for health and dental premiums and other qualified expenses.
    • After 12 months of tenure, employees are eligible for Thatch’s 401k plan. This plan fully matches any contributions you make up to 3% of your base pay and matches half of any additional contributions you make up to 5% of your base pay.
    • Twelve days of combined vacation and sick paid time off.
    • All Federal Holidays off.
    • Work schedule: At least one weekend day is required as a work day in exchange for a week day. Given that we are in the hospitality industry, this role may require evening, weekend or holiday hours to address unforeseen circumstances.

    If interested, and would like to apply, please send a cover letter and a copy of your resume to Amanda Smalley, Ops Manager at amanda@livethatch.com

STEP 01/03

What type of place are you looking for?

Apartment

An entire place to yourself

Co-live

A private bedroom w/ shared common areas

Either

Check out both options

STEP 02/03

What dates are you looking for?

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