COVID-related policies +
In an effort to mitigate health risks to our guests and our staff, we have implemented several new policies that override our standard policies. Please note the dates that these policies expire and the details of each policy. Expiration dates could be extended and details may change as more information is available and local guidelines are released. Thanks for your patience and understanding as we implement our own best practices so that we can do our best to keep our guests and staff safe, while still offering the best, most affordable housing options in the City!
1.The State of Massachusetts has imposed a travel order that at this time requires that people traveling into Massachusetts from most states complete a quarantine or obtain a negative test result upon entering the State. For more information and specific details, please visit the State's website at the link below.
- State Regulations.
2. Enhanced Safety Protocols - In accordance with State requirements and best practices, we have implemented property-specific protocols to help prevent the transmission of COVID-19 at our properties. When you rent a unit your confirmation will include a reminder of these protocols and they will also be posted around the property where you are staying. You can find some of these protocols using the links below:
- Protocols for short-term rentals.
- Protocols for Quarters/shared space properties.
- Protocols for Co-living.
3. COVID Cancellation Policies
- 1. Cancellations between now and March 1, 2021 due to contracting COVID or following CDC guidelines for quarantine will be refunded in full if a physician's note is provided.
- 2. All other cancellations between now and March 1, 2021 will receive a 100% credit of the original value of the stay towards a future stay within 12 months of the original arrival date.
- 3. Cancellations for any stay after March 1, 2021 are subject to our traditional cancellation policies at this time.
We are asking all guests to notify us before arrival if you or someone in your group currently has symptoms or is positive for COVID. We respect your privacy and we want to do our part to help prevent the spread of COVID.
Thatch Partnerships +
The Thatch partnership program gives you discounts at local restaurants, museums, service providers and other attractions in Boston. Every stay is eligible for partner discounts of up to $50 or 5% of the total cost of your stay, whichever is less. How it works is that we provide you with our list of staff-selected local partners at the time of booking. You choose the ones you want to take advantage of, make your own plans or reservations, and then email us proof of purchase and give us some social media love on Instagram @livethatchboston. We give you the discount as a credit on your statement. The fine print: the max discount you can use for any single partner is $20.
Cancellations, Cancellation Insurance +
At Thatch, we’re committed to giving you as much flexibility in your stay as possible. While our standard cancellation policy does penalize you for canceling your stay outright, we do offer optional cancellation insurance for all stays of 14 nights or less. On top of that, we do allow you the flexibility to change places before or during your stay. See below for more details.
Cancellation insurance can be added to your stay for 7% of your total reservation cost and can only be purchased at the time of booking. In the event you need to cancel your stay, cancellation insurance entitles you to a refund per the terms outlined below, minus the amounts you paid for processing fees and cancellation insurance.
Cancellations made 21 days or more prior to your Thatch start date and time – a 100% refund will be given minus the amount you paid for processing fees and cancellation insurance.
Cancellations made 14 to 20 days prior to your Thatch start date and time – a 75% refund will be given minus the amount you paid for processing fees and cancellation insurance.
Cancellations made 24 hours to 13 days in advance of your Thatch start date and time – a 50% refund will be given minus the amount you paid for processing fees and cancellation insurance.
Cancellations made within 24 hours of your Thatch start date and time are subject to our standard cancellation policy.
Standard Cancellation Policy – If you cancel your stay without the purchase of cancellation insurance, all payments are non-refundable once made. In the event, you cancel before you arrive, individually itemized cleaning fees, room and occupancy tax, and renter’s insurance fees will be refunded. Some of our partner booking sites offer slightly different cancellation policies and the policy on the site you booked is always the relevant policy.
Please see our COVID-related policies above.
For stays that are 60+ Nights – If you have booked via Airbnb, or Booking.com, our cancellation policy is outlined on each of those websites. If you have booked directly and would like to cancel your stay, you must provide a notice at least 60 nights prior to your expected departure in email form to Hello@livethatch.com. Your last month's rent, which is collected at the time of booking, cannot be applied to any other month besides your designated last month at the time of booking.
By viewing this document you have acknowledged your responsibility in paying any month's rent assigned within the 60-night window.
Changing Places +
In the spirit of being flexible, we do allow you to move places once, either before or during your stay. All moves are subject to availability. Moving places during a stay is also subject to availability and an additional cleaning fee for the place you are moving to will be charged. If you wish to move places please reach out to the Thatch staff as soon as possible.
Extensions / Modifications +
Date changes are allowed one-time per booking subject to availability, at no fee, so long as you commit to your original stay value or more. If you want to alter your dates or extend your stay in a Thatch place, please let us know as soon as possible by reaching out to the Thatch staff.
Late Departures +
We have a strict late departure policy to make sure we have time to properly prepare your place for the next person staying in it. Our policy is to charge a minimum of $100 for a late departure and a maximum of the cost of one day’s rental if the stay after you is affected by your late departure.
Like-Kind Places +
Most of our places are designed to be interchangeable and have at least one “like-kind” place within the same building. In most cases the place you have reserved is the place you will be staying in, however, in order to be flexible with extension and modification requests, we have to reserve the right to move your reservation to a like-kind place if need be. Rest assured, if you are moved the place you will be staying in will be as nice as the place you reserved, with all the same amenities, similar if not identical layouts and the same sleeping capacity. In buildings that do not have elevators, we make every effort not to move you more than one floor higher than the floor you originally booked on.
Renter's Insurance +
In order to keep our places in good condition, we require that you purchase renter's insurance to protect against unintentional damage that happens during your stay. Renter's insurance is a one-time, non-refundable fee that you'll see on your statement if its required. It replaces the traditional security deposit and it entitles you to coverage for up to $500 of unintentional damage to the place you are renting or the contents in it. See your rental agreement for more details on it.
House Rules +
We have house rules for all of our places. When you book your place you’ll get your specific house rules but generally speaking we ask the following:
• Be respectful of other people in your place or your building.
• No smoking, vaping or Juuling.
• No parties or large gatherings without first getting approval in writing from Thatch staff. And parties and gatherings that disturb your neighbors or roommates are never allowed.
• Pets are generally not allowed, except in the case of document service animals which must be approved by the Thatch staff in writing.
Lost Items +
For personal items left behind that you would like us to mail back, we simply ask that you cover the cost of postage and be patient with us in returning the items to you.